Shipping issues

How long does it take to receive a shipment?

We understand that we look forward to receiving the shipment as soon as we receive the order. We offer next-day delivery services to customers in any region and no more than two to three business days for customers in the New World and remote areas. In stock, day delivery services are only available to commercial customers on Hong Kong Island and Kowloon. If you are in urgent need of delivery, please call (852) 2152 7720. We will ensure that all shipments can be delivered to the customer as soon as possible, excluding a large number of orders. However, if you are in urgent need of delivery, please call (852) 2152 7720.

Need to stay at home and wait for your shipment?

Customers are advised to stay at home and wait to avoid unnecessary delays. If the customer is unable to stay at home, please notify us that the shipment is delivered to a safe place or that the shipment can be arranged to be delivered to the customer’s workplace.  

What is the shipping charge?

Enjoy free shipping for every $500 you drop. Any order with less than $500 is subject to a courier fee. There is an additional surcharge for special courier services.

Can I pick up my own goods?

Sure, our warehouse is located in room 1501-1508 on the 15th floor of Kwun Tong’s Genesis City. Please confirm your order with us via the website and call us before picking it up.


How can I pay?

We accept credit cards such as Visa, Master Card and PayPal. 

All payment methods can be found on the payment page. If you choose to trade by credit card, the process will be completed through the Linked Link Gateway with the latest and most secure encryption software.

Can I order a product without a credit card?

Of course! We also accept cash on delivery, which is only required to be delivered to couriers at the time of receipt of the shipment.

Products and services

Is there a guarantee for the product?

Absolutely! Cartridges World products have a minimum of 12 months of original warranty. For more information, please call the Customer Service Hotline at (852) 2152 7720.

What is an OEM?

OEMs are abbreviations for OEMs. Original printer manufacturers are often referred to simply as OEMs. This is the OEM ink cartridge that customers often hear, a name that is often used to indicate whether it is a real or original product.

Order issues

Will the customer receive the invoice?

All customers receive an invoice. Once the order has been processed, the invoice is emailed to the customer. Customers can send a receipt from the shopping cart when required, clearly listing the ordered items and shipping charges.

How do I handle an incorrect order?

We are happy to replace goods of the same or higher value. If you find out, call (852) 2152 7720 or email cs@cartridgeworld.com.hk. Please note that we only accept unopened packages. In addition, some printers purchased overseas cannot use Hong Kong print products and can contact us if they need to inquire about the relevant information.

How do I handle the return procedure?

We are happy to replace goods of the same or higher value. Please email   cs@cartridgeworld.com.hk or call (852) 2152 7720 for details. Please note that we only accept unopened packages.

What is the time for customer support?

Contact with us is very simple, the website already has an online chat service, customer service staff will be from Monday to Friday from 9 am to 6 pm to accept customer inquiries, and outside the above time, customer information will be recorded in the system, the waiter will reply to the customer the next business day. If you have any questions, please contact our customer service staff at (852) 2152 7720 from 9 am to 6 pm Monday to Friday.

Network security

Is the website secure?

That’s right. Our website already uses the latest 256 bits (secure socket layers) and has obtained a security certificate, all data that has been viewed or entered has been securely encrypted, and the browser or website address is https to determine that the page is secure.

Cartridges World’s website has been certified for security and this program scans the site daily and alerts us to any potential security issues. For more security information, please visit the https://www.cartridgeworld.com.hk/ Privacy Policy and more detailed answers will be provided.